The following information you are about to read are the terms and conditions for General Admissions Tickets for the Esports Awards. If you have any questions about our terms and conditions please drop us an email at firstname.lastname@example.org
The approximate timings of the event are as follows:
7.30pm Doors Open
8pm Award Ceremony Begins
11.30pm Award Ceremony End
Please note, exact timings and itinerary will be sent over to you via email a month prior to the event. Should you have any questions around this, please contact email@example.com.
Please note, late arrivals may have to wait to be seated until the interval so please do ensure you arrive with plenty of time to ensure a swift entry.
Make sure when you book your tickets you can attend the event. Tickets are for personal use only. Once you have booked your ticket we won’t be able to cancel, refund or exchange it unless you are covered by FanShield (details on this can be found at https://www.fanshield.net/world-map). If you are no longer able to attend the event, you may not re-sell your ticket.
Tickets sold or being offered for sale for commercial gain or profit is strictly prohibited and we reserve the right to cancel such tickets without refund and/or refuse entry to the event. All attendees must carry a valid ID (Driver’s license/Passport/Social Security Card) as we will carry out random spot checks to ensure tickets haven’t been resold.
The Esports Awards reserves the right at any time to cancel, modify, reschedule or supersede the event or any aspect of the event, including guest speakers, if, in their sole discretion, the event is not capable of being conducted as specified. If the event is cancelled by the organiser you will receive a refund for the amount you paid for the ticket. Please note that this face value refund will NOT include your booking fee.
Please be aware that it is your responsibility to check that the event is going ahead as advertised.
Other than death or personal injury arising from the acts or omissions of the Esports Awards, or their employees, the Esports Awards will not be liable for any loss or damage arising out of attendance at the event.
If you require any assistance at our event (such as information about wheelchair access, or if you are hearing or visually impaired) then please email firstname.lastname@example.org.
Ticket protection & charitable donations
Ticket protection fees and charitable donations are strictly non-refundable.
If by any chance the date of the event changes, will contact you by email, phone or in writing to let you know and to find out if you wish to claim a face value refund. Please note that the Booking Fee is non-refundable. If there is a rescheduled date, there may be a time frame in which a refund can be claimed. If this applies it will be communicated to you on the email, by phone or in writing notifying you of the date change.
Should the event be postponed or cancelled, Esports Awards cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event.
Cannot find your ticket?
Please email email@example.com if you cannot find your ticket and we will get this resent to you.
As soon as you receive your tickets please check that they are correct and exactly what you have ordered. If your tickets are not what you have ordered please let us know immediately by contacting firstname.lastname@example.org
If you change your email address after you have booked your ticket you will need to inform us of this ASAP! Esports Awards cannot be liable if tickets have already been sent out to your old email address. We also like to get in touch with you to let you know important event or booking information so be sure to let us know if you change your mobile number or email address by emailing email@example.com.
If the name of the attendee changes, please let us know as soon as possible as the name on the ticket has to match the name on the ID of the person attending.
Admission to an event is reserved by the promoter and the venue. Security searches and bag checks will be conducted on arrival for safety reasons before allowing you admission to the event. Please be accommodating to such wishes, failing to do so could result in you being refused entry to the event.
Please note, all attendees under the age of 16 must be accompanied by an adult over the age of 21. Max 3 minors per accompanying adult. Anyone thought to be underaged will be asked for ID (Driver’s license/Passport/Social Security Card) upon arrival by security.
Esports Awards cannot refund tickets for anyone who is refused entry, or thrown out of a venue due to any of the following:
- Late arrival, unaccompanied underaged minors, failure to prove age by showing ID or declining to be searched.
- Abusive, threatening, drunken or antisocial behaviour, which includes smoking in a no smoking area.
- Carrying offensive weapons (including knives and guns), illegal substances or making unauthorised audio, video or photographic recordings.
The stadium is a licenced venue and will be selling alcohol, following the strict alcohol polices listed below:
- All guests purchasing alcohol, who appear to be less than 30 years old, must present a valid ID.
- No alcohol will be sold to guests who appear to be intoxicated.
- Management reserves the right to cut off alcohol sales at its discretion.
- Guests passing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
- We reserve the right to refuse the sale of alcohol to any guests.
- Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium may result in the guests being ejected, arrested or tickets being revoked.
- All guests must finish and dispose of alcoholic beverages before exiting stadium property.
Each ticket issued will carry a unique barcode that will permit entry of 1 person. Photocopying multiple versions is futile and may result in the entire party being refused entry.
Orders are accepted subject to payment being received from the card issuer. If we are unable to obtain payment, we reserve the right to cancel your order. However, we will do our best to contact you and obtain payment by other means first.
By placing an order, you confirm that you understand that you are agreeing to being contacted by the Esports Awards and the event’s organiser with information around the awards that may be of interest to you and other related information.
We use the data provided in the booking form in order to validate your ticket and transaction. By consenting for marketing via the check box we will send you the latest updates on the Esports Awards including special announcements and opportunities we have around the awards. If you do not wish to receive this information you will be able to opt out of any future marketing emails via unsubscribe links.